常見問題

You can choose between two options during your warranty-limited period if your media player or wireless headphones do not work.

One option is to send it back to us so we can fix it for you. The other option is that we send you a new one. In addition, we only send a new one once, but repair options aren't limited.

For more information, please visit Warranty Policy to learn more.

1 year warranty.

Once your product has been delivered as a success, time begins to tick. During this period, we will provide you with a free replacement and related after-sales service.

For more information, please visit Warranty Policy to learn more.

You won't be charged shipping fees when you order from us. However, we only provide one shipping option at the moment. The logistic partners we work with provide us with a perfect service.

For more information, please visit Shipping Policy to learn more.

We usually ship products from our overseas warehouse in the United States. If there is not enough stock, the products may be shipped from China instead. Before this happens, we will inform you when you place an order.

For more information, please visit Shipping Policy to learn more.

Visit the Track Order page or use your account (Register) to track your order.

For more information, please visit Shipping Policy to learn more.

Please send the request within 1-2 business days. Before shipping, you may change the address for free. After shipping, we may charge some fees for the change.

For more information, please visit Shipping Policy to learn more.

We accept PayPal and Credit card payments for now. All transactions are finished by PayPal.

For more information, please visit Payment Method to learn more.

Checkout is processed in USD for all orders. Therefore, all our products on the web are denominated in USD

For more information, please visit Payment Method to learn more.

Currently, we don't have any retail stores, but there are plans to open some.

30-day cooling off period.

If you are not satisfied with the product, you can return it within 30 days for a refund with no charge fees. If you wish to return an item, please Contact Us first so that we may explain the process to you.

For more information, please visit Refund Policy to learn more.

If you need to return the product, you must pay the delivery charge or leave feedback on the product, after which it doesn't need to be returned.

For more information, visit Refunds Policy.